1. Arrival & Check-in
Check-in times
Check-in is from 3:00 p.m.
Check-out times
Check-out is until 11:00 a.m.
Early check-in
Early check-in is available upon request and subject to availability, with a surcharge if applicable.
Late check-out
Late check-out is available upon request and subject to availability, with a surcharge if applicable.
Luggage storage
Yes, free of charge before check-in and after check-out. Ideally, please collect your luggage by 10:00 p.m. If you need to collect it later, please let us know.
Late arrival / Late check-in
Yes. Please let us know your arrival time. The night porter will take care of check-in outside of reception hours.
Reception hours
High season approx. 7:00 a.m.–10:30 p.m., low season approx. 7:00 a.m.–9:45 p.m. After that, night porter on duty.
Location Train station/center
Interlaken West train station & center: approx. 5 minutes’ walk.
Interlaken East: approx. 15–20 minutes on foot or a short taxi ride.
Taxi/shuttle
We are happy to call a taxi. No hotel shuttle.
2. Parking & E-mobility
Parking
Yes. Cost: CHF 20 per night, no reservation.
E-charging station
Yes, 1 charging station at the hotel. Cost: CHF 30.- per night, no reservation.
Bicycle parking
Yes, secure bicycle shed in the parking lot.
3. Rooms & amenities
Balcony / river view
All rooms have a balcony.
Riverview / Triple / Apartment / Riverhouse: direct river view.
Garden / Mountain View: partial river view.
Family rooms: side river view.
Single / Deluxe / Deluxe Studios: mountain view, no river view.
Rooms with connecting doors
Yes, family rooms.
Rooms with kitchenette
Yes, deluxe studios.
Air conditioning
Yes. Only works when the window is closed and the room card is inserted. Responds within 5 minutes. Deactivated in winter.
Safe
Select code (4–6 digits) + “Lock.”
To open, enter code + “Lock.” Instructions in the room.
Shower toilet
Only active when seated. Press the button on the side; the water starts after 1–3 seconds. Riva or Navia shower toilet
TV & streaming
Smart TV with guest information, Wi-Fi access, and screen mirroring. Use your own logins for streaming services.
TV channel list
Online at kabelfernsehen.ch.
Detox switch (Deluxe rooms)
Sleeping area has reduced radiation; electricity is deactivated via the detox switch above the bed. Wi-Fi available via TV.
Room card
Hold the card to the reader at the door and hotel entrance.
Refrigerator/minibar
Mobile refrigerators on each floor. Can be placed in your room upon request before arrival or on site.
Iron
Available in the guest laundry room.
Adapters
Available at reception. Unreturned adapters: CHF 15.
Additional pillows / allergy sufferers
Yes, pillow menu (including synthetic, spelt, millet). Please let us know.
Smoking
Not permitted in the room. Smoking permitted on the balcony.
Barrier-free rooms
Deluxe rooms are wheelchair accessible. No handrails in bathrooms.
Extra bed
Available in deluxe rooms, deluxe studios and family rooms. CHF 75 per night, depending on availability, please reserve
Breakfast times
Daily from 7:00 a.m. to 10:30 a.m.
Breakfast menu
Hot/cold, regional products, vegetarian/vegan, muesli, fruit, salmon, cold cuts (also pork-free), coffee/tea, juices, Prosecco.
Breakfast prices
With booking: CHF 20 per person
On site: CHF 25 per person
External guests: CHF 30 per person
Children <5: free / 5–12: CHF 15 per person
Breakfast in your room
Bring your own: free of charge.
Breakfast sets served in your room: additional charge on top of the breakfast price.
Restaurant in the hotel
Hotel restaurant “Goldener Anker” right next door.
Room service
Food from the “Goldener Anker” can be ordered to your room without a service charge (according to menu & times).
Hotel bar
“Bellevue Bar” at reception + large selection of drinks at the “Goldener Anker.”
5. Wellness & activities
Spa/fitness in the hotel
Small wellness oasis with bio/Finnish sauna, steam bath, relaxation room. No fitness room, no pool.
Sauna use & prices
By reservation only (at least 1 hour in advance), daily from 9:00 a.m. to 10:00 p.m.
Hotel guests: CHF 40 / 2 hours / 2 people.
External guests: CHF 70 / 2 hours / 2 people.
Minimum duration: 2 hours.
External spa recommendations
e.g., Victoria-Jungfrau Spa, Bödeli Bad. Reception will help with selection and booking.
Swimming in the river Aare
Possible, but only for very good swimmers. Strong currents, cold water.
Popular excursions
Jungfraujoch, Schynige Platte, Harder Kulm, Trümmelbach Falls, Lake Thun/Lake Brienz, jet boat, rope park, paragliding, casino. Reception can advise and make bookings.
Interlaken guest card
Free upon check-in. Free public transportation in the region + discounts on attractions.
6. Laundry & cleaning
Hotel laundry service
CHF 25 per load (washing, drying, folding).
Self-service laundry
Yes. Washing machines/tumble dryers in Bellevue (2nd floor) & Alplodge (3rd floor).
Washing machine cost
CHF 5 per machine. Detergent automatically dispensed.
Ironing facilities
Ironing board and iron in the laundry room.
7. Payment & formalities
Payment methods
Cash and all major cards, including American Express.
Visitor’s tax
Yes, per person/night according to the municipality of Interlaken. Will be shown separately.
Currency exchange
Small amounts depending on availability. ATMs within walking distance.
Tickets & guest card
Guest card upon check-in or online check-in. We do not sell tickets directly, but we can help with online bookings.
Wake-up call
Yes, available via reception.
8. General information & pets
Age of the hotel
Historic hotel, built in 1863, continuously renovated.
Architect
Facade designed by Horace Edouard Davinet.
Drinking water
Tap water is of the highest quality.
Wi-Fi
Free throughout the building.
Elevator
Historic elevator (up to the 3rd floor) + modern elevator (up to the 4th floor).
Luggage service
Our team is happy to help with your luggage.
Ice cream / Microwave
Available upon request.
Pets
Dogs welcome, free of charge. No access to the breakfast room. Owners are liable for damage/noise.
9. After your stay
Lost property
Shipping possible at the guest’s expense. For reasons of discretion, we do not automatically contact guests. Unclaimed items will be donated or disposed of after one month.
Feedback/reviews
Welcome directly at the hotel or via popular review platforms.
10. Local tips & mobility
Food & drinks with music
e.g., “Goldener Anker,” “Jamming Corner.”
Restaurants nearby
Swiss cuisine, fondue, pizza/Italian, Asian, Arabic—all within walking distance. Reception will be happy to recommend.
Uber/taxi
Taxis available; app-based services depending on availability.
Nearest ATM
e.g., UBS at Interlaken West train station, Raiffeisen opposite Café de Paris.
